Terms of service

Last updated: January 8, 2026

Welcome to Troubled Bloom. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Please read these Terms carefully before accessing or using our website.

1. Overview

Troubled Bloom operates this website and online store. Throughout the site, the terms “we”, “us”, and “our” refer to Troubled Bloom. We offer the Services, including all information, tools, and products available from this site, to you, the user, conditioned upon your acceptance of these Terms.

By visiting our site or purchasing something from us, you engage in our Services and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced here or available by hyperlink.

2. Online Store Terms

You must be at least the age of majority in your jurisdiction to use the Services. You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using the Services.

You must not transmit any worms, viruses, or destructive code. A breach of these Terms may result in immediate termination of your access to the Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from us.

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on the Services is inaccurate, incomplete, or outdated. The material on the Services is provided for general information only and should not be relied upon as the sole basis for decision‑making.

We reserve the right to modify the contents of the Services at any time, but we have no obligation to update any information.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Services (or any part of them) at any time without notice. We are not liable for any modification, price change, suspension, or discontinuation of the Services.

6. Products or Services

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We make every effort to display product colours and images accurately, but we cannot guarantee that your device’s display will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may limit quantities of any products or services offered.

All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

7. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account information so we can complete your transactions and contact you as needed.

8. Third‑Party Tools and Services

We may provide you with access to third‑party tools or integrations (such as Shopify, payment processors, analytics tools, or marketing platforms) over which we have no control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties or conditions of any kind.

Your use of third‑party tools is entirely at your own risk and discretion.

9. Third‑Party Links

Certain content, products, and services available via our Services may include materials from third parties. Third‑party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy.

We do not warrant and will not have any liability for third‑party materials, websites, or services.

10. User Comments, Feedback, and Submissions

If you send submissions (such as reviews, comments, suggestions, or creative ideas), you agree that we may use, edit, copy, publish, distribute, and translate them without restriction.

We are under no obligation to maintain comments in confidence, pay compensation, or respond.

You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, or personal rights.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or transit times.

We reserve the right to correct any errors and update information at any time without prior notice.

13. Prohibited Uses

You are prohibited from using the Services:

- for unlawful purposes  
- to solicit others to perform unlawful acts  
- to violate regulations, rules, laws, or ordinances  
- to infringe upon our intellectual property or the rights of others  
- to harass, abuse, insult, harm, defame, intimidate, or discriminate  
- to upload viruses or malicious code  
- to collect personal information of others  
- to spam, phish, or scrape  
- to interfere with security features of the Services  

We reserve the right to terminate your use of the Services for violating any prohibited use.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error‑free.

You agree that your use of the Services is at your sole risk. The Services and all products delivered to you are provided “as is” and “as available” without warranties of any kind.

In no case shall Troubled Bloom, our owners, employees, or partners be liable for any injury, loss, claim, or damages of any kind arising from your use of the Services or any products purchased through the Services.

15. Indemnification

You agree to indemnify, defend, and hold harmless Troubled Bloom and our partners, employees, and service providers from any claim or demand arising out of your breach of these Terms or violation of any law or rights of a third party.

16. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain enforceable.

17. Termination

These Terms are effective unless terminated by either you or us. You may stop using the Services at any time.

We may terminate these Terms or your access to the Services at any time without notice if you fail to comply with any provision.

18. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Services and supersede any prior agreements.

19. Governing Law

These Terms and any separate agreements shall be governed by and interpreted in accordance with the laws of the United Kingdom.

20. Contact Information

Questions about the Terms should be sent to us at:  
hello@troubledbloom.com