Refund policy

Last updated: January 8, 2026

Thank you for shopping with Troubled Bloom. We want you to love your order, but if something isn’t right, we’re here to help. This Return & Refund Policy explains how returns, exchanges, and refunds work for purchases made through our store.

1. Eligibility for Returns

We offer returns within 28 days of delivery. To be eligible for a return, your item must meet all of the following conditions:

• The item is unused  
• The item is in its original packaging  
• The item is in the same condition that you received it  
• The item is not a non‑returnable product (see Section 4)

Items that do not meet these requirements may not be accepted.

2. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 28 days of delivery. We may request photos or additional information to assess the issue.

If the item is confirmed to be damaged or defective, we will offer one of the following:

• A replacement  
• A refund  
• Store credit  

This will depend on product availability and your preference.

Many of our items are handmade or created in small batches. Minor variations in colour, texture, or finish are normal and not considered faults.

3. How to Start a Return

To begin a return, please contact us at:

hello@troubledbloom.com

Include your order number and details about the item you wish to return. We will provide instructions on how to proceed. Return address will be provided once your return is approved.

Please do not send items back without contacting us first.

4. Non‑Returnable Items

For hygiene, safety, or product‑specific reasons, certain items may not be eligible for return. These include:

• Digital products (if applicable)  
• Gift cards  
• Items marked as final sale  
• Any item not returned in its original condition  

If an item is non‑returnable, this will be clearly stated on the product page.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping costs are non‑refundable unless the item was damaged or faulty.

6. Exchanges

We only replace items if they are defective, damaged, or if an exchange is approved as part of your return request. If you need to exchange an item, contact us at hello@troubledbloom.com.

7. Return Shipping Costs

Unless the item is damaged or faulty, customers are responsible for return shipping costs.

If the return is due to our error (e.g., wrong item sent, damaged item), we will cover return shipping or provide an alternative solution.

8. Late or Missing Refunds

If you haven’t received your refund after it has been approved:

• Check your bank account again  
• Contact your bank or payment provider  
• Processing times may vary  

If you still have not received your refund, please contact us at hello@troubledbloom.com.

9. Contact Us

If you have any questions about this Return & Refund Policy, please reach out to us at:

hello@troubledbloom.com